Frequently Asked Questions

If your question is not answered here please feel free to contact us at web@fswshoes.com.au.

What payment methods do you accept?

We accept MasterCard, Visa, American Express, Diners Club, and PayPal.

Do you accept gift cards as payment online?

Unfortunately, we are unable at this time to accept gift cards for online transactions. You can however, use these gift cards at any of our 13 retail locations.

Do you ship to PO Boxes?

Unfortunately, we do not ship to PO boxes.

How long until my order arrives / where is my order?

Please allow 5-10 working days for your order to arrive. As the delivery of your order is governed by the actions of a third party (Australia Post), there is no guarantee exactly when your order will arrive. When you purchase a pair of shoes from the FSW Shoe Warehouse website, we will send you a confirmation email which includes an eParcel #. Use this (via the Australia post website) to establish the status of your delivery.

I have selected a shoe and colour, but my size is not showing?

Unfortunately, if a particular size is not on the menu it means that size is unavailable. We apologise for any inconvenience.

What if I order a pair of shoes and they don`t fit me / fit my partner / don`t work with my outfit?

Don`t stress! Essentially if you are not satisfied with your purchase, FSW Shoe Warehouse will gladly refund, exchange or credit your purchase. There are certain conditions to this; before purchasing please read and become familiar with our Returns Policy.

I purchased a pair of shoes online, can I return/exchange them at a store?

Yes of course, provided you meet all the requirements outlined in our Returns Policy.

The colour of the shoe on the website is slightly different to their actual colour!?

As mentioned in our Terms and Conditions, FSW will take photos of all our items for sale on the web, but at times there may be a subtle colour variation between the web site and the products themselves. If you are not satisfied with the shoes, you may be entitled to a refund (see above).

I have seen something I want in your store but I cannot see it online?

Unfortunately, as it would be very difficult to index all of the shoes available on the shop floor to be sold online, we have had to select our most popular and newest styles to feature on the website. However, as the website is updated weekly the shoes you have seen may be added soon. Alternatively, if you are able to obtain the 'style name' and size of the shoe you are after, you can contact us at web@fswshoes.com.au and we will see if we can get them for you.