Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase FSW Shoe Warehouse will gladly refund, exchange or credit your purchase. In order for goods to be refunded, exchanged or credited:

  • Shoes must be unworn and only tried on when on carpet.
  • Shoes must be in their original condition
  • Shoe must be returned in their original box
  • All returns, exchanges and credits must be accompanied with the original receipt within one month of date shown on invoice

Goods may be returned to any FSW Shoe Warehouse retail outlet or posted back to:

FSW Shoe Warehouse

Attention: Web Return Team

PO Box 11

Mitchell ACT 2911

Australia

If you have paid using PayPal on the FSW Web Site you can only return your purchase with receipt to the FSW Web team.

Refunds are always processed using the original method of payment at the time of purchase within 1-5 working days of receiving the good/s at our Head Office.

Postage is non refundable.

Exchange If you a wishing to exchange your purchase for another size or style, please send an email to web@fswshoes.com.au letting us know what item(s) you require so that we can check availability and if available place them on hold for you. All items will be held for 7 days. If your return parcel, receipt and form have not been received by then the item(s) will be placed back on the shelf.

Note: Unfortunately, your postage charges on returns are not refundable. However, if you are returning an item for exchange (ie. The same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel. All other returns/reorders will be charged the standard or priority delivery rate based on your delivery preference.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of loss, theft or damaged goods during transit and we therefore advise you take out shipment registration and insurance with your postal carrier. FSW Shoe Warehouse will not be responsible for parcels lost or damaged in transit if you choose not to insure.