Returns

Return your shoes for only $12.65 (Australia only).
Purchase your return label online with Australia Post and print at home or at the post office.
Please read our conditions below before purchasing. https://returns.auspost.com.au/fsw-shoe-warehouse

If for any reason you are not completely satisfied with your goods, FSW will gladly refund, exchange or credit your purchase if the goods are returned in their original boxed condition within 30 days of purchase dated on the receipt.

All returns must be accompanied with a Store Receipt.

Under the Australian Consumer Law, consumer guarantees outline that goods are to be of acceptable quality, fit for purpose and same as the sample.

You may be entitled to a refund, exchange or credit if goods fail to meet a consumer guarantee.

The following conditions apply:

  • Goods must be unworn or unused with the original tags attached.
    We are unable to accept shoes with dirty marks or damaged soles.
    We suggest when trying your new shoes for the first time you test them on carpet.
  • Goods must be returned in the original shoe box, which must be in its original condition.
    Please do not tape or sticker the shoe box.
    We suggest original packaging is returned inside an Australia Post satchel or box for postage.
  • A copy of the tax invoice must be included with the goods.
  • Goods must be returned within 30 days of date shown on the receipt.
  • Postage is non-refundable.

FSW reserves the right to refuse the return if these conditions are not adhered to.

Goods may be returned to any FSW retail store or posted to:

FSW 
Attention: Web Team
PO Box 11
Mitchell ACT 2911
Australia

Refunds

Refunds are processed using the original method of payment within 1-5 working days of receiving the return to our warehouse. Please keep in mind your financial institute can take an extra few days to return the funds to your account.

Refunds for purchases made online from the FSW website or from any FSW retail store can be processed through credit card, including PayPal payment, along with matching or proper identification.

Exchange

If you are wishing to exchange your purchase for another size or style, please contact us at web@fswshoes.com.au with details of the item(s) you require so we can check availability and if available place the item(s) on hold for you. Item(s) will be held for a maximum of 7 days.

Faulty Items

We aim to provide our customers with products of the highest standard and quality, if you have received an item with a defect please contact us at web@fswshoes.com.au  so we can advise you on the return procedure. FSW reserves the right to conduct a quality inspection before making a decision on a faulty item.

Postage

Postage charges on returns are not refundable unless the item(s) is deemed to be faulty.

If you are returning an item for an exchange or refund you are required to pay for return postage, however you are not required to pay for postage of the exchange parcel (standard delivery) from our warehouse to you. A $15 charge will be applied for exchanges sent via express post.

We recommend that return item(s) are shipped in an Australia Post satchel or box and sent via Registered Post. You assume any risk for loss, theft or damaged goods during transit, we therefore advise you take out shipment registration and insurance with your postal carrier. FSW will not be responsible for parcels lost or damaged in transit.