FAQs


  • We accept MasterCard,Visa, American Express, Diners Club, and PayPal.




  • Yes we can ship to PO boxes.




  • We ship orders within Australia and to New Zealand.




  • When your order has been shipped from our warehouses, you will receive an email with your eParcel tracking number within 24 hrs. Please visit http://auspost.com.au/track/  and enter the tracking number to track the status of your delivery.




  • Please allow 5-10 working days for standard delivery. As the delivery of your order is governed by the actions of a third party (Australia Post), there is no guarantee exactly when your order will arrive. Please read our Shipping section for more information on Express or New Zealand deliveries.




  • Items are shipped from our Canberra or Sydney warehouses. Orders may be split depending on the item location; no additional postage will be incurred for split deliveries.




  • If a particular size is not on the size menu it means that size is unavailable and out of stock.




  • If you are not satisfied with your purchase, FSW will refund, exchange or credit your purchase, including sale items. Please read the Returns section for further information on Terms and Conditions.




  • Yes of course, provided you meet all the requirements outlined in our Returns section.




  • As mentioned in our Terms and Conditions, FSW will take photos of all our items for sale on the web, but at times there may be a subtle colour variation between the web site and the products due to individual screen resolutions. Please contact the web team if you are not satisfied with the colour.




  • Not all styles available in-store are sold online, we select our most popular and current styles to feature on the website. Since the website is updated weekly, the shoes you have seen in-store may be added online soon. If you are able to obtain the 'style name' or shoe code, you can contact us at web@fswshoes.com.au and we will do our best to locate a pair for you.