Returns and Exchanges

If for any reason you are not completely satisfied with your purchase FSW will gladly provide a refund with the following conditions to be met: 

  • Goods must be unworn with the original tags attached. 
    We do not accept shoes with dirty marks or damaged soles. 
  • Goods must be returned in the original shoe box and must be in original condition. 
    Parcels must be placed in an Australia Post satchel or packaging. 
  • A copy of the tax invoice must be included with the goods. 
  • Goods must be returned within 30 days of date shown on the receipt. 
  • Postage is non-refundable. 

FSW reserves the right to refuse a return if these conditions are not adhered to. 

 

Goods may be returned to any FSW retail store or posted to: 

FSW SHOES 
Attention: Web Team 
Jamison Plaza 
Bowman Street 

Macquarie  

ACT 2614 

REFUNDS 

Refunds are processed using the original method of payment.   

On receival of your return your refund will be processed by the end of the next business day. 

Please keep in mind your financial institute can take a few extra days to return the funds to your account. 

EXCHANGE 

If you are wishing to exchange your purchase for another size or style, please return your original shoes using the mailing details above. 

To purchase your correct size / or style please reorder on our website. 

On receival of your returned shoes, your refund will be processed by the end of the next business day. 

FAULTY ITEMS 

We aim to provide our customers with products of the highest standard and quality.  

If you have received an item with a defect please contact us  web@fswshoes.com.au with a photo of the defect so that we can advise you on the return procedure. 

FSW reserves the right to conduct a quality inspection before making a decision on a faulty item. 

Under the Australian Consumer Law, consumer guarantees outline that goods are to be of acceptable quality, fit for purpose and same as the sample. You may be entitled to a refund or exchange if goods fail to meet a consumer guarantee. 

POSTAGE 

Postage charges on returns are not refundable unless the item is deemed to be faulty. 

We recommend that your returned items are shipped in an Australia Post satchel or box and sent via Registered Post. 

You assume any risk for loss, theft or damaged goods during transit, we therefore advise you take out shipment registration and insurance with your postal carrier. 

 FSW will not be responsible for parcels lost or damaged in transit.